Shipping policy

Last updated: October 4, 2026

Sèvra Skin Care ships within Canada only. Shipping is free on every order, with no minimum.

Where we ship

We ship to all Canadian provinces and territories, including PO boxes. We don't currently ship outside Canada.

Processing time

Orders are prepared and shipped within 1–3 business days (Monday to Friday, excluding statutory holidays). Each order is packed with care, with protective inserts for the glass pieces. You'll receive a shipping confirmation email with your tracking number as soon as your order leaves us.

Delivery times

Every order ships with tracking. After your order leaves us, typical delivery times are:

Destination	Typical delivery time
Atlantic Canada	2–4 business days
Quebec and Ontario	3–6 business days
Manitoba, Saskatchewan, Alberta and British Columbia	4–8 business days
Yukon, Northwest Territories, Nunavut and remote communities	7–15 business days

These are estimates, not guarantees. Weather, holidays and carrier delays can occasionally add time.

Taxes

Our prices are in Canadian dollars and do not include sales tax. GST, HST and any provincial sales tax are calculated for your province and shown at checkout before you pay. Because we ship only within Canada, there are no duties or customs fees.

Checking your address

Please check your shipping address before you place your order. If you spot a mistake, email us straight away at hello@sevraskincare.com. We'll do our best to change it, but once an order has shipped we can't redirect it. If a parcel comes back to us because of an incorrect address, we'll contact you and reship it once you confirm the right address.

Lost, delayed or damaged parcels

If your tracking hasn't changed for 5 business days, or it shows "delivered" but you can't find your parcel, please check with neighbours or your building's mailroom, then email us. We'll open a claim with the carrier and look after you. If the parcel can't be found, we'll send a replacement or refund you in full.

If anything arrives broken or leaking, see "Damaged, defective or incorrect items" in our Refund policy.

Questions

Email hello@sevraskincare.com and we'll reply, usually within one business day.