Client care
We're here to help.
Whether your question is about an order, an ingredient or your skin, a real person will reply, usually within one business day, Monday to Friday.
Many answers are already in our FAQ and how-to guide.
Video consultation
Speak with an advisor
A free 20-minute video call with a Sèvra skin advisor to choose your ritual, before or after you buy.
Book a timeSkin questionnaire
Advice by email
Eight short questions about your skin. Your advisor writes back with a ritual chosen for you within one business day.
Begin the questionnaireWrite to us