Refund policy
Last updated: October 4, 2026
Sensitive skin is personal, and we would rather you feel sure than feel stuck. This policy explains how returns, refunds and exchanges work at Sèvra Skin Care. To start any request, email hello@sevraskincare.com with your order number. A real person will reply, usually within one business day.
Our Skin Comfort Promise
If a Sèvra product doesn't suit your skin, tell us within 30 days of delivery, even if you have opened and used it. We will help you choose something better suited to your skin, or refund that product in full. There is no need to send an opened product back, and no need to explain more than you want to.
A few details:
- The promise covers one of each product per client, so that we can keep offering it.
- For the Complete Ritual, we refund the product that didn't suit at its individual price, up to the price you paid for the Ritual.
- If you had a reaction, please stop using the product. If the reaction is severe or doesn't settle, see a doctor or pharmacist. We may ask a few gentle questions so we can note the ingredient for your future recommendations.
Returning unopened products
You may return unopened products in their original condition and packaging, with any seal intact, within 30 days of delivery for a full refund of the product price.
- Email us first and we'll send you the return address and instructions. Returns sent without contacting us first may not be accepted.
- Return shipping for unopened, change-of-mind returns is paid by you. We recommend a tracked service, as we can't refund parcels that don't reach us.
- For hygiene and safety reasons, we can't accept or resell opened products. If an opened product doesn't suit your skin, the Skin Comfort Promise above applies instead.
Damaged, defective or incorrect items
Some of our containers are glass. If anything arrives broken, leaking, defective or different from what you ordered, email us within 7 days of delivery with your order number and a photo of the item and the packaging. We will send a replacement at no cost or refund you in full, whichever you prefer. You won't need to send the item back.
Gifts
If you received a Sèvra gift, the Skin Comfort Promise and unopened returns apply to you too. Refunds for gifts are issued as a store credit to the recipient, so the giver is never notified.
Exchanges
The quickest way to exchange is to tell us what you'd like instead. We'll send the new product and arrange the refund or the price difference.
How refunds are paid
Once we approve a refund (or receive and inspect an unopened return), we refund your original payment method within 5 business days and email you to confirm. Your bank or card provider may take a few more days to show it. Shipping is free on every Sèvra order, so there is no shipping charge to refund. GST/HST is refunded along with the product price.
Questions
Email hello@sevraskincare.com. Nothing in this policy limits any rights you have under the consumer protection laws of your province or territory.